Contract Administration related to CARES Act and USPS International Mail Suspension
Please note: Given the fluid nature of this situation, these questions and responses are reflective of a current point in time and may evolve as necessary. Should you have additional questions or need additional detail, please reach out to your Lincoln sales or service contact.
Lincoln Financial Group has a robust crisis management plan and is ensuring that we are fully prepared from a business continuity perspective, as well as keeping the health and safety of our employees as a top priority.
The Customer Care Center hours will remain Monday – Friday, from 8:00 a.m. to 6:00 p.m. Eastern, at 877-275-5462.
You can access your contract information 24/7 by logging into your online account.
Register here for convenient, fast and secure online access to your account.
- Track your account values and update your allocations
- Receive your statements and confirmations electronically
- Request a withdrawal
- Review and update your beneficiaries
- And more
Select eDelivery Preferences on the Account Details page
Select the option for annual and semi-annual reports, prospectuses, supplements, statements, daily confirmation statements
Click Accept to confirm
Option 1: Transactions, including withdrawals may be requested via LincolnFinancial.com (any dollar amount) or via our Customer Care Center (<$50,000).
Option 2: An image of an executed withdrawal form (PDF or photo) may be emailed to Annuityforms@LFG.com.
Yes, select Electronic Fund Transfer (EFT) and receive your funds in 2-3 business days.
Our individual annuity and life policies do not contain exclusions related to any specific disease or a pandemic. If a claim is received where a death occurred due to COVID-19, it will be paid in accordance with our normal procedures, subject to our standard contestability provisions. We remain committed to paying death claims as quickly as possible. If you need to file a death claim, you may do so online by clicking here.
For more than 115 years, Lincoln Financial has been there for our customers. In 2019, we paid out over $7.5 billion in benefits for our individual life and annuity products.
Due to service disruptions related to the COVID-19 pandemic, the United States Postal Service™ (USPS) received notice that various postal operators are no longer able to process or deliver international mail or services originating from the United States (U.S.).
As a result, effective April 3, 2020, the Postal Service™ is currently unable to accept items destined for affected countries at any Post Office® or postal facility location, until further notice.
Lincoln has been asked to refrain from submitting postal items addressed to any of the impacted countries into the USPS system effective immediately.
For annuity contracts within impacted countries, we are working closely with clients to provide electronic options for mail delivery.
This link provides more information from the Postal Service™ including the list of impacted countries.
For life insurance policy owners and annuity contract holders currently residing outside the United States, click here. (PDF)