Policy administration related to COVID-19
Please note: Given the fluid nature of this situation, these questions and responses are reflective of a current point in time and may evolve as necessary. Should you have additional questions or need additional detail, please reach out to your Lincoln sales or service contact.
We are focused on making it easy to do business with us.
You can access your policy information 24/7 by logging in to your online account.
Our Customer Care Center is here to serve you from 8:00 a.m. to 6:00 p.m. Eastern, Monday through Friday, at 800-487-1485.
Currently, we do not anticipate any impact to our individual life insurance hours of operation or service processing time.
We have a robust crisis management plan in place and are fully prepared from a business continuity perspective, while keeping the health and safety of our employees as a top priority.
Lincoln will continue to comply with states that have issued specific COVID-19 mandates that require non-contractual accommodations. Please be aware that we will no longer provide an additional/non-contractual policy grace period for individuals in states that do not have an active COVID-19 accommodation requirement. We are closely monitoring state/federal guidelines and adhering as appropriate.
If you need assistance with your individual life insurance policy, please contact us at 800-487-1485. We will review each situation on a case-by-case basis.
There are several options on how to make a premium payment other than by check:
- Electronic Fund Transfer (EFT) – please contact us to set-up an EFT payment
- Online – through your personal bank account’s online payment portal
- Wire – please contact us to establish a wire transfer
- Phone – payments are accepted over the phone in certain circumstances.
For assistance please contact us at 800-487-1485.
Please contact us at 800-487-1485 to request an expedited disbursement due to financial hardship related to COVID-19.
Our individual annuity and life policies do not contain exclusions related to any specific disease or a pandemic. If a claim is received where a death occurred due to COVID-19, it will be paid in accordance with our normal procedures, subject to our standard contestability provisions. We remain committed to paying death claims as quickly as possible.
If you need to file a death claim you may do so either online, by clicking here, or contact us at 800-487-1485.
For life insurance policy owners and annuity contract holders currently residing outside the United States, click here. (PDF)