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Report fraud

Lincoln Financial Group is committed to detecting and reporting fraud against our customers.

You can help fight fraud by reporting suspicious activity directly over the Web. Reporting suspicious activity protects our customers and helps keep down insurance and investment costs.
 

Do you have information about a suspicious incident?

Please visit our secure webpage to complete a confidential suspicious incident form.

Report suspicious incidents


If you prefer not to transmit information over the internet, you can print a copy of the form and send it:

By email: FraudHotLine@LFG.com

By regular mail:

Lincoln Financial Group
ATTN: Special Investigation Unit Coordinator – 7C00
1301 S. Harrison Street
Fort Wayne, IN 46802

What is fraud?

What is fraud?
  • Insurance fraud occurs when a person knowingly uses deception to try and obtain an insurance benefit. Insurance fraud may consist of presenting false information on an insurance or annuity application or presenting or omitting information in support of a claim for benefits.
  • Securities fraud covers a wide range of illegal activities, all of which involve the deception of investors or the manipulation of financial markets which induces investors to make purchase or sale decisions on the basis of false information.
  • Financial exploitation occurs when a person, for their own benefit, misuses or takes the assets of another, typically a vulnerable adult, persons with disabilities, or an individual who has diminished capacity.
  • Examples of financial exploitation may include embezzlement, coercion, intimidation, fraudulent transfer of property, denying access to assets, or making misrepresentations to sell the person a product that is not suitable for them.


Examples of fraud

Insider trading
  • The illegal practice of trading on the stock exchange to one’s own advantage through having access to confidential information
  • Buying or selling stocks of a company based on knowledge of non-public material information for profit
  • Passing non-public information to someone who trades in a stock of a public company or just a regular person on the street, as long as the information is not publicly known
Account takeover
  • Account takeover fraud is a form of identity theft where bad actors exploit victims’ personally identifiable information (PII) to gain access to their financial accounts. The bad actors obtain the customer’s PII by deceiving the customer into releasing their information to them or via criminal networks who sell stolen PII on the dark web.
  • The bad actor uses the PII of a customer to gain access to the customer’s account information via email exchanges or telephone calls with the customer’s financial services provider or by registering an online profile on that financial services provider’s website.
False insurance claims
  • Submitting false or exaggerated insurance claims to obtain payment that is not due
  • Presenting forged documents from a doctor’s office
  • Working a side job and receiving pay while receiving disability pay


Scams

Phone
  • An individual contacted via telephone or text by a bad actor posing as a reputable company hopes to convince or trick a target to reveal personal information – such as usernames, passwords, or credit card numbers. The information is used to access financial, social or other personal accounts.
  • An individual may receive an automated message claiming that money is owed or that funds will be withdrawn from their account. The automated message may refer to Lincoln Financial Group, or even have the Lincoln Financial name appear on the caller ID screen to deceive the person into thinking the call is legitimate.
Email
  • Emailed job offers SUPPOSEDLY from an employer, but the email address does not match the domain name for the employer
  • Someone wants you to pay a fee or buy something to get what has been declared yours
Internet/social media
  • Scams conducted via online chat rooms, where the person avoids meeting face to face or speaking over the telephone and attempts to send counterfeit checks and/or equipment to your address
  • Job recruitment or “work from home” scams conducted via email, text and/or online chat rooms, where the interviewer avoids any interaction other than through these electronic means
Counterfeit checks
  • The victim receives a counterfeit Lincoln Financial Group check with a letter instructing them to text their name, check number, and the check amount to a telephone number listed in the letter. The payee receives approval to deposit the check and additional instructions to send a copy of the deposit slip upon completion of the deposit. The bad actors appear to use this scam as a means to access the banking information of you, the payee.
  • This scam starts with the victim selling an item online. A bad actor (“buyer”) purchases the item and sends the victim a check. The “buyer” informs the seller that their “accountant” issued the payment off of the wrong account. The “buyer” then instructs the seller to proceed with depositing the check, and to send a picture of the deposit slip to the “buyer.”
  • The victim receives a counterfeit check with a letter claiming the funds relate to a sweepstakes or lottery prize. The victim is asked to deposit the check and then return some of the funds as payment for taxes or fees. Victims are deceived into disbursing funds from their bank accounts before they realize the checks they deposited are bogus.


Additional resources

Stay updated on the latest scams using these additional resources.