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Phone support

All times are shown in Eastern Time. Not sure which policy you have? Select the (+) symbol to expand each option below.

Contact annuities support

American Legacy® variable annuities

800-942-5500

Mon-Fri, 8:00 a.m. - 6:00 p.m.
Interactive voice response
available 24 hours a day

Mailing address:
Lincoln Financial Group
P.O. Box 2348
Fort Wayne, IN 46801-2348
Overnight address:
Lincoln Financial Group
1300 South Clinton Street
Fort Wayne, IN 46802-3506
Lincoln Choice PlusSM and individual variable annuities

888-868-2583

Mon-Fri, 8:00 a.m. - 6:00 p.m.
Interactive voice response
available 24 hours a day

Mailing address:
Lincoln Financial Group
P.O. Box 2348
Fort Wayne, IN 46801-2348
Overnight address:
Lincoln Financial Group
1300 South Clinton Street
Fort Wayne, IN 46802-3506
Fixed and indexed annuities
Fixed and indexed annuities (issued 4/1/2011 or after) 888-916-4900
Fixed and indexed annuities (issued prior to 4/1/2011) 800-950-2454
800-672-4822 (interactive)

Mon-Fri, 8:00 a.m. - 6:00 p.m.
Interactive voice response
available 24 hours a day

Mailing address:
Lincoln Financial Group
P.O. Box 2348
Fort Wayne, IN 46801-2348
Overnight address:
Lincoln Financial Group
1300 South Clinton Street
Fort Wayne, IN 46802-3506
Multi-Fund® suite

800-4Lincoln
800-454-6265
 

Mon-Fri, 8:00 a.m. - 8:00 p.m.
Interactive voice response available 24 hours a day
MAILING ADDRESS
The Lincoln National Life Insurance Company
Attn.: Annuity Operations
P.O. Box 2340
Fort Wayne, IN 46801-2340
OVERNIGHT ADDRESS
The Lincoln National Life Insurance Company
Attn: Annuity Operations
1300 South Clinton Street
Fort Wayne, IN 46802-3506

Select your form below

Need to make changes to your annuities policy? Below you’ll find forms to change your beneficiary, make a deposit and more.

Don’t see what you need? Log in or register for online account access to find more about annuities forms.

Annuities forms

  • (pdf)

Start the claims process

Coping with the loss of a loved one is difficult enough. We make filing a claim as simple as possible.

Call us at 800-454-6265, extension 8200 or select "start claims process" below.


You will need:

•  Contract owner's home address
•  Contract number(s)
•  Annuitant's date of death

Start claims process

Have you already started the claims process?

If you need guidance, review the following frequently asked questions for help.

The following forms can help you expedite the claims process:

Annuities claims forms

  • (pdf)

Frequently asked questions

Initiating a claim

How do I know what type of claim I have?

Our Claims Specialist would be happy to clarify this for you. You can call our life insurance or long-term care claims line at 800-487-1485 and select option 4. Or you can call our annuity claims line at 800-454-6265 and select option 3. We can help determine the type of claim you have and direct you to the appropriate party from either line.

What if I can't find some of the information requested in the online claim notification?

We might be able to work with the information you presently have, at least to start the process. For help with life insurance or long-term care claims, call 800-487-1485 and select option 4. For help with annuity claims, call 800-454-6265 and select option 3.

How should the Power of Attorney complete the Claimant's Statement on behalf of the beneficiary?

A copy of the Power of Attorney document must be submitted and cannot be more than three years old.

If the document is older than three years, a Power of Attorney Affidavit must be provided indicating the document hasn’t been revoked.

The beneficiary's Social Security Number must be provided; we cannot use the Attorney-in-Fact's.

What if the insured was a resident of Ohio or Indiana?

An additional approved Tax Waiver/Consent Form may be required for the following states and conditions:
Ohio Form ET 13 (for non-spousal beneficiaries and claims for more than $25,000)

Indiana Form IH-14 (for non-spousal beneficiaries)

What if the death of the insured occurred in a country other than the United States?

A Report of Death of an American Citizen Abroad from the U.S. Embassy of the country where the death occurred is required.

A Certified Death Certificate for the insured is required. (If it is in a foreign language we require it to be translated into English.)

Please fill out the  Foreign Death Questionnaire (PDF) .

What if the contract is an ERISA contract?

The claim form needs to be signed and approved by the Plan Administrator.

What is the SecureLine® payout account option?

SecureLine® is an interest-bearing account with check-writing privileges. As of November 1, 2015, the interest rate for SecureLine® accounts is 1.40%. To learn more about the benefits of a SecureLine® account, call 800-487-1485 and select option 4.

  

Beneficiaries

  

I'm the beneficiary of a death claim but I'm not certain the policy is with Lincoln.

Our Claims Specialist will use the information you supply to check our records. For help with life insurance or long-term care claims, call 800-487-1485 and select option 4. For help with annuity claims, call 800-454-6265 and select option 3.

What if the beneficiary is an Estate?
  • The Claimant's Statement must be completed by the court-appointed Executor of the Estate.
  • A certified copy of the Letters Testamentary must be included.
  • The tax identification number (TIN) for the estate is required. (We cannot use the insured's Social Security Number.)
  • If the estate qualifies, you may submit a small estate affidavit in lieu of the certified copy of the Letters Testamentary. (Check your state guidelines.)
  • The Claimants Statement, the Distinctive Payee Arrangement form, and the Certification Trustee Powers form must be completed by the Trustee(s) of the trust.
What if the beneficiary is a Trust?

The following pages of the Trust are required:

  • Title page of the Trust
  • Page naming the successor trustee(s)
  • Signature page
  • Any amendments to the Trust
  • The tax identification of the Trust. (We cannot use the deceased's Social Security Number.)
  • If the Trust is a Testamentary Trust we require a copy of the Probated Will and Letters Testamentary appointing the executor.
What if the beneficiary is a minor (under the age of majority)?

Every state has different requirements, which vary depending on the amount of the benefits payable.

  • The Claimant's Statement must be completed by the legal guardian/custodian of the minor's Estate.
  • A certified copy of the court appointment for the minor's estate is required.
  • The minor's personal Social Security Number must be provided.
What if the beneficiary is legally incompetent?
  • The Claimant's Statement must be completed by either the Power of Attorney (follow instructions for Power of Attorney under Frequently Asked Question #5) or the Legal Guardian/Conservator of the beneficiary.
  • A certified copy of the court-approved appointment must be submitted if there is a legal guardian/conservator.
  • The beneficiary's Social Security Number is required, not the personal representative's.
What if the beneficiaries name is different than the one listed on the beneficiary designation?

If the beneficiaries name has changed due to marriage, divorce, etc., include a copy of the legal document (marriage certificate, divorce decree, etc.) that documents the name change.

What if the beneficiary designation reads "Children" or a similar designation?
  • Distinctive Payee Arrangement form (PDF) is required.
  • A separate Claimant's Statement must be completed by each child listed on the Distinctive Payee Arrangement Form.
What if the beneficiary predeceased or postdeceased the insured prior to submitting the Claimant's Statement?
  • A copy of the Certified Death Certificate for that beneficiary is required.
  • Upon notification that a beneficiary has become deceased, we will review the contract and determine to whom the benefits are payable.
What if the beneficiary is a corporation or charitable organization?
  • A copy of the corporate resolution (or its equivalent) must be submitted indicating the representative is authorized to sign on behalf of the corporation or charitable organization.
  • The Claimant's Statement must be completed by a named representative in the corporate resolution.
  • The named representative must also complete and sign the  Distinctive Payee Arrangement form (PDF) .
  • The Tax Identification Number for the corporation or charitable organization is also required. (We cannot use the representative's Social Security Number.)
What if the beneficiary is a custodian for the benefit of the insured?
  • A copy of the corporate resolution (or its equivalent) must be submitted indicating the representative is authorized to sign on behalf of the corporation or charitable organization.
  • The Claimant's Statement must be completed by a named representative in the corporate resolution.
  • The named representative must also complete and sign the  Distinctive Payee Arrangement form (PDF) .
  • The Tax Identification Number for the corporation or charitable organization is also required. (We cannot use the representative's Social Security Number.)