Life insurance resources

Note: Looking for information about life insurance provided by or purchased through an employer or organization? Go here.

  • FAQs
  • Contact us
  • Find a form
  • Start a claim
How can I view my Lincoln accounts?

You can manage your Lincoln policies by registering on LincolnFinancial.com. With one single secure login, you'll have 24/7 access to your policy's current information. Learn more about the account management tools and resources available through LincolnFinancial.com by reading, "Accessing and managing your account."  

Where can I find billing information?
How do I change my beneficiary?

You can change your beneficiary by printing and faxing, emailing or mailing the Beneficiary Change for Life Policy (PDF) form.

If you have questions and want to speak with a Customer Care Professional, please use the contact information on the form. Log in to your account to see your current beneficiary information. For more details, read our beneficiary changes page.

Where can I find my contract value?

Log in to your account to view your current information or check your activity. To access policy-specific information, click the account values tab.

What is the Death Benefit/Rider Basis amount?

The amount of your death benefit depends on your life insurance policy. Log in to your account to view your policy. You may also speak with a Customer Care Professional by calling 800-487-1485, emailing us at CustServSupportTeam@LFG.com.  

How do I make a payment?

Depending on your policy, you can make your payments:

  • Monthly: You can make premium or loan payments monthly through the Electronic Funds Transfer program by completing this authorization form. You can fax, email or mail it to the contact information listed on the Electronic Funds Transfer Authorization form. (PDF)
  • Direct: You can make payments through direct billing on a quarterly, semi-annual or annual basis. To remit a payment via mail, use the billing address found on your billing notice. To overnight a payment, send it to the Customer Service address for the appropriate product.

Please be advised that our website does not support online payments at this time. Improvements to the website are in process that will allow more interactive features for our clients in the future.

For contact information, use the Electronic Funds Transfer Authorization form. (PDF) Visit billing services for additional payment details.

Can I make a withdrawal on my account?
Can I view my account history?

Yes, you may log in to your account to view your current information or check your activity.

Where can I see my policy details?

To see your policy details, log in to your account.

How do I change the payor's name and/or address?

You can initiate this change by printing and faxing, emailing or mailing the Life Address Change Form (PDF) and/or the Life Name Change Form (PDF) .

To get in touch, use the contact information on the form. Log in to your account to view your current information. Visit billing services for additional details on payor name and address updates.

Where can I find more economic benefit information?
How do I change or update a policy owner?
How do I make a claim?

Visit the "Start a claim" tab on the top of this page for details.

Where can I find additional information about my life insurance policy?

Phone support

All times are shown in Eastern Time. Not sure which policy you have? Select the (+) symbol to expand each option below.
 

Contact Life Insurance support

Life insurance customer service

For most Life Products (including First Penn Pacific policies)

800-487-1485
Mon-Fri 8:00 a.m.-6:00 p.m.
Fax: 800-819-1987
Email: CustServSupportTeam@LFG.com

Term, Whole and Universal Life Products

MAILING ADDRESS
Lincoln Financial Group
P.O. Box 21008
Greensboro, NC 27420-1008

 

OVERNIGHT ADDRESS
Lincoln Financial Group
100 North Greene Street
Greensboro, NC 27401

MoneyGuard and Variable Universal Life Products

MAILING ADDRESS
Lincoln Financial Group
P.O. Box 515
Concord, NH 03302-0515

 

OVERNIGHT ADDRESS
Lincoln Financial Group
One Granite Place
Concord, NH 03301

Not sure what telephone number to use for your Lincoln Financial Life Insurance policy? Use the number above and enter your policy number into our automated system. You will be connected to a representative who can assist with your product.

Policy prefix specific contact information

Some policies are supported by specific teams. Use this contact information for policies that begin with:

9 + 5 digits
5 + 6 digits
64, 66 or 68 + 7 digits
N, P, R or W + 8 digits
M or T+ 7 digits

866-835-3223

Mon-Fri 8:00 a.m.-6:00 p.m.
Fax: 402-479-0164

MAILING ADDRESS

Lincoln Financial Group
P.O. Box 84130
Lincoln, NE 68501-4130
OVERNIGHT ADDRESS

Lincoln Financial Group
777 Research Drive
Lincoln, NE 68521
Policies originally issued by Sovereign

800-662-6142
Mon-Fri 8:00 a.m.-5:00 p.m.
Fax: 336-759-3141
 

MAILING ADDRESS
Lincoln Financial Group
4964 University Pkwy Ste. 107
Winston-Salem, NC 27106

OVERNIGHT ADDRESS
Lincoln Financial Group
4964 University Pkwy Ste. 107
Winston-Salem, NC 27106

Claims

Death Claims
800-487-1485; Option 4
Mon-Fri 8:00 a.m.-6:00 p.m.
Fax: 336-691-3152
Email: 
IndividualClaims@LFG.com

MAILING ADDRESS
Lincoln Financial Group
Claim Dept. - 5310
P.O. Box 21008
Greensboro, NC
27420-1008

OVERNIGHT ADDRESS
Lincoln Financial Group
Claim Dept. - 5310
100 N. Greene Street
Greensboro, NC 27401

Waiver of Premium or Long-term Care Claims
800-487-1485; Option 4
Mon-Fri 8:00 a.m.-4:40 p.m.
Fax: 336-691-4624

MAILING ADDRESS
Lincoln Financial Group
Claim Dept. - 5310
P.O. Box 21008
Greensboro, NC
27420-1008

OVERNIGHT ADDRESS
Lincoln Financial Group
Claim Dept. - 5310
100 N. Greene Street
Greensboro, NC 27401

Individual Disability Policy Claims (not employer-sponsored STD/LTD)
877-546-3656
Mon-Fri 8:00 a.m.-4:00 p.m.
Fax: 860-761-1801

MAILING ADDRESS
Disability Insurance Specialists, LLC
P.O. Box 86
Bloomfield, CT 06002

OVERNIGHT ADDRESS
Disability Insurance Specialists, LLC
1297-A Blue Hills Avenue
P.O. Box 86
Bloomfield, CT 06002

Employer-sponsored Group Benefit Claims (short- or long-term disability (STD/LTD), life/waiver of premium/dental)
800-423-2765
Mon-Thu 8:00 a.m.-8:00 p.m.
Fri 8:00 a.m.-6:00 p.m.
Fax: 877-843-3950
Email: claims@LFG.com

MAILING ADDRESS
Lincoln Financial Group
8801 Indian Hills Drive
Omaha, NE 68114

OVERNIGHT ADDRESS
Lincoln Financial Group
8801 Indian Hills Drive
Omaha, NE 68114

Select your form below

Change your beneficiary, your address and more. Can’t find the form you need? Register for online account access and Log in to find more forms; or call us at 800-487-1485.

Lincoln National Life – Life Insurance Forms

  • (pdf)

Life insurance claims forms

  • (pdf)

Start the Lincoln i-Claim process

Coping with the loss of a loved one is difficult enough. We make filing a claim as simple as possible.