Long-term care resources
You have the support and strength of Lincoln by your side during this time of uncertainty. Access your account information 24/7 by logging in. Need help? Our Customer Care Center is here for you during our normal business hours.
- Start a claim
- Find a form
- FAQs
- Contact us
Start the Lincoln long-term care claims process
The need for long-term care and support services can be challenging. We believe the claims process should be as stress-free as possible.
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Long-term Care Claims Learning Center
Enter -
Start Lincoln Long-term Care Claim
Get started
If you would like to view your account information please,
log in now.
Visit the "Start a claim" tab on the top of this page for details.
Log in to your account to view your account information or check your activity. Or, speak with a Customer Care Professional by calling 800-487-1485 or emailing us at CustServSupportTeam@LFG.com. For additional information, visit billing services.
You can change your beneficiary by printing and faxing, emailing or mailing the Beneficiary Change for Life Policy (PDF) form.
If you have questions and want to speak with a Customer Care Professional, please use the contact information on the form. Log in to your account to see your current beneficiary information. For more details, read our beneficiary changes page.
Depending on your policy, you can make your payments:
- Monthly: You can make premium or loan payments monthly through the Electronic Funds Transfer program by completing this authorization form. You can fax, email or mail it to the contact information listed on the Electronic Funds Transfer Authorization form. (PDF)
- Direct: You can make payments through direct billing on a quarterly, semi-annual or annual basis. To remit a payment via mail, use the billing address found on your billing notice. To overnight a payment, send it to the Customer Service address for the appropriate product.
Please be advised that our website does not support online payments at this time. Improvements to the website are in process that will allow more interactive features for our clients in the future.
For contact information, use the Electronic Funds Transfer Authorization form. (PDF) Visit billing services for additional payment details.
Visit our ownership and assignment page for next steps.
Review policy information on our policy support and services page.
Phone support
All times are shown in Eastern Time.
Contact long-term care support
800-487-1485, option 2
Mon-Fri 8:00 a.m.-6:00 p.m. ET
Fax: 800-819-1987
Email: CustServSupportTeam@LFG.com
| MAILING ADDRESS Lincoln Financial Group P.O. Box 21008 Greensboro, NC 27420-1008 |
OVERNIGHT ADDRESS Lincoln Financial Group 100 N. Greene St. Greensboro, NC 27401 |
800-487-1485, option 4
Mon-Fri 8:00 a.m.- 5:00 p.m. ET
Fax: 336-691-4624
| MAILING ADDRESS Lincoln Financial Group Claim Dept. - 5310 P.O. Box 21008 Greensboro, NC 27420-1008 |
OVERNIGHT ADDRESS Lincoln Financial Group Claim Dept. - 5310 100 N. Greene St. Greensboro, NC 27401 |
