Long-term care resources
You have the support and strength of Lincoln by your side during this time of uncertainty.
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Start the Lincoln long-term care claims process
The need for long-term care and support services can be challenging. We believe the claims process should be as stress-free as possible.
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Long-term Care Claims Learning Center
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Start Lincoln Long-term Care Claim
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Select your form below
Below you will find the forms you may need in filing a long-term care claim.
Don’t see what you need? Log in or register for online account access to find more long-term care forms.
Lincoln National Life – LONG-TERM CARE FORM
This form should be completed by the facility, agency, or individual providing care services for the Insured. If there are multiple providers, we need a separate form for each.
Care Provider Statement (PDF)
(HIPAA compliant) Use this form to authorize the release of health-related information about the insured.
This form should be completed by the Policyowner or the Policyowner’s designated legal representative. Failure to submit ALL required information may cause a delay in processing your claim.
This form should be completed by the Licensed Health Care Practitioner (MD, DO, RN, or Licensed Social Worker) recommending care services for the Insured.
Visit the "Start a claim" tab on the top of this page for details.
Log in to your account and view your information by selecting Billing information under Account details. Or, speak with a Customer Contact Professional by calling 800-487-1485 or email us at CustServSupportTeam@LFG.com.
For additional billing and premium payment information visit our Life Payment Center.
You can change your beneficiary by printing and faxing, emailing or mailing the Beneficiary Change for Life Policy (PDF) form.
If you have questions and want to speak with a Customer Care Professional, please use the contact information on the form. Log in to your account to see your current beneficiary information. For more details, read our beneficiary changes page.
Visit our Life Payment Center to review our available premium payment options including online payment options for our Term products.
Automatic Drafts: You can make premium or loan payments monthly through the Electronic Funds Transfer program by completing an authorization form. You can fax, email or mail it to the contact information listed on the Electronic Funds Transfer Authorization form. (PDF)
Direct: You can make payments through direct billing on a quarterly, semi-annual or annual basis. To remit a payment via mail, use the billing address found on your billing notice. To overnight a payment, send it to the Customer Service address for the appropriate product.
Visit our ownership and assignment page for next steps.
Review policy information on our policy support and services page.
Phone support
All times are shown in Eastern Time.
Contact long-term care support
800-487-1485, option 2
Mon-Fri 8:00 a.m.-6:00 p.m. ET
Fax: 800-819-1987
Email: CustServSupportTeam@LFG.com
| MAILING ADDRESS Lincoln Financial Group P.O. Box 21008 Greensboro, NC 27420-1008 |
OVERNIGHT ADDRESS Lincoln Financial Group 100 N. Greene St. Greensboro, NC 27401 |
800-487-1485, option 4
Mon-Fri 8:00 a.m.- 5:00 p.m. ET
Fax: 336-691-4624
| MAILING ADDRESS Lincoln Financial Group Claim Dept. - 5310 P.O. Box 21008 Greensboro, NC 27420-1008 |
OVERNIGHT ADDRESS Lincoln Financial Group Claim Dept. - 5310 100 N. Greene St. Greensboro, NC 27401 |
