Life insurance contact and support

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Contact life insurance support

Please note that all times are shown in Eastern Time.

Life insurance customer service

For most Life Products (including First Penn Pacific policies)

800-487-1485
Mon-Fri 8:00 a.m.-6:00 p.m.
Fax: 800-819-1987
Email: CustServSupportTeam@LFG.com

Term, Whole and Universal Life Products

MAILING ADDRESS
Lincoln Financial Group
P.O. Box 21008
Greensboro, NC 27420-1008

OVERNIGHT ADDRESS
Lincoln Financial Group
100 North Greene Street
Greensboro, NC 27401

MoneyGuard and Variable Universal Life Products

MAILING ADDRESS
Lincoln Financial Group
P.O. Box 515
Concord, NH 03302-0515

 

OVERNIGHT ADDRESS
Lincoln Financial Group
One Granite Place
Concord, NH 03301

*Not sure what telephone number to use for your Lincoln Financial Life Insurance policy? Use the number above and enter your policy number into our automated system. You will be connected to a representative who can assist with your product.

Policy prefix specific contact information

Some policies are supported by specific teams. Use this contact information for policies that begin with:

9 + 5 digits
5 + 6 digits
64, 66 or 68 + 7 digits
N, P, R or W + 8 digits
M or T+ 7 digits

866-835-3223

Mon-Fri 8:00 a.m.-6:00 p.m.
Fax: 402-479-0164

MAILING ADDRESS

Lincoln Financial Group
PO Box 84130
Lincoln, NE 68501-4130
OVERNIGHT ADDRESS

Lincoln Financial Group
777 Research Drive
Lincoln, NE 68521
Policies originally issued by Sovereign

800-662-6142
Mon-Fri 8:00 a.m.-5:00 p.m.
Fax: 336-759-3141
 

MAILING ADDRESS
Lincoln Financial Group
4964 University Pkwy Ste 107
Winston-Salem, NC 27106

OVERNIGHT ADDRESS
Lincoln Financial Group
4964 University Pkwy Ste 107
Winston-Salem, NC 27106

Claims

Death Claims
800 487-1485; Option 4
Mon-Thu 8:00 a.m.-6:00 p.m.
Fridays 8:00 a.m.-5:30 p.m.
Fax: 336-691-3152
Email: 
IndividualClaims@LFG.com

MAILING ADDRESS
Lincoln Financial Group
Claim Dept - 5310
P.O. Box 21008
Greensboro, NC 27420-1008

OVERNIGHT ADDRESS
Lincoln Financial Group
Claim Dept - 5310
100 N. Greene Street
Greensboro, NC 27401

Waiver of Premium or Long-term Care Claims
800 487-1485; Option 4
Mon-Fri 8:00 a.m.-4:40 p.m.
Fax: 336-691-4624

MAILING ADDRESS
Lincoln Financial Group
Claim Dept - 5310
P.O. Box 21008
Greensboro, NC 27420-1008

OVERNIGHT ADDRESS
Lincoln Financial Group
Claim Dept - 5310
100 N. Greene Street
Greensboro, NC 27401

Individual Disability Policy Claims (not Employer-sponsored STD/LTD)
877-546-3656
Mon-Fri 8:00 a.m.-4:00 p.m.
Fax: 860-761-1801

MAILING ADDRESS
Disability Insurance Specialists, LLC
P.O. Box 86
Bloomfield, CT 06002

OVERNIGHT ADDRESS
Disability Insurance Specialists, LLC
1297-A Blue Hills Avenue
P.O. Box 86
Bloomfield, CT 06002

Employer-sponsored Group Benefit Claims (Short- or Long-term Disability (STD/LTD), Life/Waiver of Premium/Dental)
800-423-2765
Mon-Thu 8:00 a.m.-8:00 p.m.
Fri 8:00 a.m.-6:00 p.m.
Fax: 877-843-3950
Email: claims@LFG.com

MAILING ADDRESS
Lincoln Financial Group
8801 Indian Hills Drive
Omaha, NE 68114

OVERNIGHT ADDRESS
Lincoln Financial Group
8801 Indian Hills Drive
Omaha, NE 68114