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Lincoln Absence Management Services help employers navigate the rules associated with Family Medical Leave (FML), state and company leaves of absence and short-term disability. We deliver clinically based solutions that assure consistency, integration and compliance.

Why outsource absence management?
  • Employers can delegate the details, stay in control of the process and manage the results. Find out more — watch the video.


Hassle-free administration

  • A team of experts handles each company’s absences, along with a designated manager to provide a single point of accountability for issue resolution. 
  • Employees can easily submit a claim online or by phone using a guided intake process. Our system automatically determines which absence types are applicable for your business, including short-term disability coverage.
  • Employers can use our enterprise-level HR admin web portal to identify overall trends and usage, track individual cases, and perform a number of self-service functions.
  • Employees and supervisors can use the mobile app to submit claims, track absence balances and manage intermittent time.

Tailored workforce solutions

  • One dedicated claims examiner handles absence and short-term disability concurrent claims, integrating correspondence and taking a holistic view.
  • We carefully monitor intermittent absences to assure compliance with call-in procedures and adherence to physician-approved frequency and duration.
  • Our clinical resources, incorporated in the claims management process, provide expert support to make an accurate, timely claim determination.
  • We offer flexible, integrated absence and short-term disability reporting, as well as regular monthly views, to deliver important information whenever it’s needed.
An absence management partner
you can trust
  • Lincoln helps save time, streamline a complex process and reduce risk. Find out more.


Consultative guidance

  • Absence implementation specialists work closely with companies to guide, train and implement absence management services.
  • Continuous tracking and monitoring of the regulatory landscape keeps employers aware of changes that could affect absence administration.

A complete solution

  • Holistic, end-to-end absence solution from the disability experts
  • Clinically focused, fully integrated management of absence (including FML) and short-term disability
  • Consultative approach, with a balance of expertise and personalized support, from start to finish
  • Cutting-edge absence system and advanced technology

24/7 Web access

  • Tailored absence information is always available via the computer, tablet,
    or smartphone.
  • Employers can access detailed reporting and identify usage and trends.
  • Employees can submit claims and review their current status.
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Beyond disability

Lincoln disability and absence management capabilities work together to provide a complete solution—helping employees move beyond their disability and return to work.

Long-term disability | Short-term disability

Insurance products (policy series GL1101) are issued by The Lincoln National Life Insurance Company (Fort Wayne, IN), which does not solicit business in New York, nor is it licensed to do so. In New York, insurance products (policy series GL111) are issued by Lincoln Life & Annuity Company of New York (Syracuse, NY). Both are Lincoln Financial Group® companies. Product availability and/or features may vary by state. Limitations and exclusions apply.

Lincoln Financial Group is the marketing name for Lincoln National Corporation and its affiliates. Affiliates are separately responsible for their own financial and contractual obligations.