Life insurance resources

Note: Looking for help with life insurance provided through an employer or organization? Go here.

You have the support and strength of Lincoln by your side during this time of uncertainty. Log in to access your account information 24/7. Need help? Our Customer Care Center is here for you during our normal business hours.

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Start the Lincoln i-Claim process

Coping with the loss of a loved one is difficult enough. We make filing a claim as simple as possible.
   

Select your form below

Change your beneficiary, your address and more. Can’t find the form you need? Register for online account access and Log in to find more forms; or call us at 800-487-1485.

Lincoln National Life – Life Insurance Forms

Assignment of Life Insurance Policy or Annuity Contract as Collateral Security - CS11760
Authorization for Disclosure of Information - Life Insurance Policies - CS06949
Beneficiary Change for Life Policy - CS06893
Certification of Trustee Powers - Existing Life Insurance Policies - CS11769
Contract Change Request Form - CS07390
Distinctive Payee Arrangement - CL05984
Electronic Funds Transfer (EFT) Authorization - CS06711

Make life easy with the most convenient option for paying premiums. Use this form to add, change or update EFT information and have premiums automatically withdrawn from your bank account.

Electronic Funds Transfer (EFT) Authorization (PDF)

Foreign Death Questionnaire - CL10392
Life Address Change Form - CS10232
Life Dividend Form - CS10278

Use this form to change dividend options and withdrawal dividends for your Lincoln Financial life insurance policy.

Life Dividend Form

Life Name Change Form - CS10233
Lost Policy Agreement - CS00064

Use this form to request a duplicate copy or verification certificate for a life insurance, health insurance policy, annuity or amendment to a policy that has been lost or destroyed.

Lost Policy Agreement

Ownership Change for Life Policy - CS06891
Policy / Certificate Loan Agreement - CS06339
Release of Assignment of Life Insurance Policy or Annuity Contract as Collateral Security - CS11761
Telephone and Internet Transfer Authorization Form for Variable and Indexed UL - CS11590

Life insurance claims forms

Distinctive Payee Arrangement - CL05984
Foreign Death Questionnaire - CL10392
Where can I find billing information?
How do I change my beneficiary?

You can change your beneficiary by printing and faxing, emailing or mailing the Beneficiary Change for Life Policy (PDF) form.

If you have questions and want to speak with a Customer Care Professional, please use the contact information on the form. Log in to your account to see your current beneficiary information. For more details, read our beneficiary changes page.

Where can I find my contract value?

Log in to your account to view your current information or check your activity. To access policy-specific information, click the account values tab.

What is the Death Benefit/Rider Basis amount?

The amount of your death benefit depends on your life insurance policy. Log in to your account to view your policy. You may also speak with a Customer Care Professional by calling 800-487-1485, emailing us at CustServSupportTeam@LFG.com.  

How do I make a payment?

Visit our Life Payment Center to review our available premium payment options including online payment options for our Term products.

Automatic Drafts: You can make premium or loan payments monthly through the Electronic Funds Transfer program by completing an authorization form. You can fax, email or mail it to the contact information listed on the Electronic Funds Transfer Authorization form. (PDF)

Direct: You can make payments through direct billing on a quarterly, semi-annual or annual basis. To remit a payment via mail, use the billing address found on your billing notice. To overnight a payment, send it to the Customer Service address for the appropriate product.

Can I make a withdrawal on my account?
Can I view my account history?

Yes, you may log in to your account to view your current information or check your activity.

Where can I see my policy details?

To see your policy details, log in to your account.

How do I change the payor's name and/or address?
Where can I find more economic benefit information?
How do I change or update a policy owner?
How do I file a claim?

Visit the "Start a claim" tab on the top of this page for details.

Where can I find additional information about my life insurance policy?

Phone support

All times are shown in Eastern Time. Not sure which policy you have? Select the (+) symbol to expand each option below.
 

Contact Life Insurance support

Life insurance customer service

For life products offered through an employer or organization

Visit our employee benefits page for support resources.

For most Life Products (including First Penn Pacific policies)

800-487-1485
Mon-Fri 8:00 a.m.-6:00 p.m.
Fax: 800-819-1987
Email: CustServSupportTeam@LFG.com

for MoneyGuard, Variable, Term, Whole and Universal Life Products

MAILING ADDRESS
Lincoln Financial Group
P.O. Box 21008
Greensboro, NC 27420-1008

OVERNIGHT ADDRESS
Lincoln Financial Group
100 North Greene Street
Greensboro, NC 27401

Not sure what telephone number to use for your Lincoln Financial Life Insurance policy? Use the number above and enter your policy number into our automated system. You will be connected to a representative who can assist with your product.

Policy prefix specific contact information

Some policies are supported by specific teams. Use this contact information for policies that begin with:

9 + 5 digits
5 + 6 digits
64, 66 or 68 + 7 digits
N, P, R or W + 8 digits
M or T+ 7 digits

866-835-3223

Mon-Fri 8:00 a.m.-6:00 p.m.
Fax: 402-479-0164

MAILING ADDRESS

Lincoln Financial Group
P.O. Box 84130
Lincoln, NE 68501-4130
OVERNIGHT ADDRESS

Lincoln Financial Group
777 Research Drive
Lincoln, NE 68521
Policies originally issued by Sovereign

800-662-6142
Mon-Fri 8:00 a.m.-5:00 p.m.
Fax: 336-759-3141
 

MAILING ADDRESS
Lincoln Financial Group
4964 University Pkwy Ste. 107
Winston-Salem, NC 27106

OVERNIGHT ADDRESS
Lincoln Financial Group
4964 University Pkwy Ste. 107
Winston-Salem, NC 27106

Claims

Group Benefit Claims (For plans sponsored by employer: Short- or Long-term Disability/Life/Dental)
800-423-2765
Mon-Thu 8:00 a.m.-8:00 p.m.
Fri 8:00 a.m.-6:00 p.m.
Fax: 877-843-3950

Email: claims@LFG.com

MAILING ADDRESS
Lincoln Financial Group
8801 Indian Hills Drive
Omaha, NE 68114

OVERNIGHT ADDRESS
Lincoln Financial Group
8801 Indian Hills Drive
Omaha, NE 68114

Death Claims
800-487-1485; Option 4
Mon-Fri 8:00 a.m.-6:00 p.m.
Fax: 336-814-0021
Email: 
IndividualClaims@LFG.com

MAILING ADDRESS
Lincoln Financial Group
Claim Dept. - 5310
P.O. Box 21008
Greensboro, NC
27420-1008

OVERNIGHT ADDRESS
Lincoln Financial Group
Claim Dept. - 5310
100 N. Greene Street
Greensboro, NC 27401

Waiver of Premium or Long-term Care Claims
800-487-1485; Option 4
Mon-Fri 8:00 a.m.-4:40 p.m.
Fax: 336-691-4624

MAILING ADDRESS
Lincoln Financial Group
Claim Dept. - 5310
P.O. Box 21008
Greensboro, NC
27420-1008

OVERNIGHT ADDRESS
Lincoln Financial Group
Claim Dept. - 5310
100 N. Greene Street
Greensboro, NC 27401

Individual Disability Policy Claims
877-546-3656
Mon-Fri 8:00 a.m.-4:00 p.m.
Fax: 860-761-1801

For employer issued plans,
call 800-423-2765

MAILING ADDRESS
Disability Insurance Specialists, LLC
P.O. Box 86
Bloomfield, CT 06002

OVERNIGHT ADDRESS
Disability Insurance Specialists, LLC
1280 Blue Hills Avenue, Suite 102
P.O. Box 86
Bloomfield, CT 06002