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Long-term care resources

You have the support and strength of Lincoln by your side during this time of uncertainty. Access your account information 24/7 by logging in. Need help? Our Customer Care Center is here for you during our normal business hours.  
 

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Start the Lincoln long-term care claims process

The need for long-term care and support services can be challenging. We believe the claims process should be as stress-free as possible.
   

  • Long-term Care Claims Learning Center
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  • Start Lincoln Long-term Care Claim
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If you would like to view your account information please,  log in now.
 

Select your form below

Below you will find the forms you may need in filing a long-term care claim.

Don’t see what you need? Log in or register for online account access to find more long-term care forms.

Long-term care forms

  • (pdf)

How do I file a claim?

Visit the "Start a claim" tab on the top of this page for details.

How can I find additional long-term care support?
Where can I find billing information?
How do I change my beneficiary?

You can change your beneficiary by printing and faxing, emailing or mailing the Beneficiary Change for Life Policy (PDF) form.

If you have questions and want to speak with a Customer Care Professional, please use the contact information on the form. Log in to your account to see your current beneficiary information. For more details, read our beneficiary changes page.

How do I make a payment?

Depending on your policy, you can make your payments:

  • Monthly: You can make premium or loan payments monthly through the Electronic Funds Transfer program by completing this authorization form. You can fax, email or mail it to the contact information listed on the Electronic Funds Transfer Authorization form. (PDF)
  • Direct: You can make payments through direct billing on a quarterly, semi-annual or annual basis. To remit a payment via mail, use the billing address found on your billing notice. To overnight a payment, send it to the Customer Service address for the appropriate product.

Please be advised that our website does not support online payments at this time. Improvements to the website are in process that will allow more interactive features for our clients in the future.

For contact information, use the Electronic Funds Transfer Authorization form. (PDF) Visit billing services for additional payment details.

How do I change or update a policy owner?
Where can I find additional information about my long-term care policy?

Phone support

All times are shown in Eastern Time.

Contact long-term care support

Customer Service

800-487-1485, option 2
Mon-Fri 8:00 a.m.-6:00 p.m. ET
Fax: 800-819-1987
Email: CustServSupportTeam@LFG.com

MAILING ADDRESS
Lincoln Financial Group
P.O. Box 21008
Greensboro, NC 27420-1008		 OVERNIGHT ADDRESS
Lincoln Financial Group
100 N. Greene St. 
Greensboro, NC 27401
Claims

800-487-1485, option 4
Mon-Fri 8:00 a.m.- 5:00 p.m. ET
Fax: 336-691-4624

MAILING ADDRESS
Lincoln Financial Group
Claim Dept. - 5310
P.O. Box 21008
Greensboro, NC 27420-1008		 OVERNIGHT ADDRESS
Lincoln Financial Group
Claim Dept. - 5310
100 N. Greene St.
Greensboro, NC 27401