Our Claims Specialist would be happy to clarify this for you. You can call our life insurance or long-term care claims line at 800-487-1485 and select option 4.
Or you can call our annuity claims line at 800-454-6265 and select option 3. We can help determine the type of claim you have and direct you to the appropriate party from either line.

We might be able to work with the information you presently have, at least to start the process. For help with life insurance or long-term care claims, call 800-487-1485 and select option 4.
For help with annuity claims, call 800-454-6265 and select option 3.

A copy of the Power of Attorney document must be submitted and cannot be more than three years old.

If the document is older than three years, a Power of Attorney Affidavit must be provided indicating the document hasn’t been revoked.

The beneficiary's Social Security Number must be provided; we cannot use the Attorney-in-Fact's.

An additional approved Tax Waiver/Consent Form may be required for the following states and conditions:

• Ohio Form ET 13 (for non-spousal beneficiaries and claims over $25,000)
• Indiana Form IH-14 (for non-spousal beneficiaries) 
• Oklahoma Form 472-B (for non-spousal beneficiaries and for deaths that occurred prior to 2010) 
• North Carolina Form NC-4P (including trusts, estates, corporations and charities) 
• Michigan Form W-4P (including trusts, estates, corporations and charities)

A Report of Death of an American Citizen Abroad from the U.S. Embassy of the country where the death occurred is required.

A Certified Death Certificate for the insured is required. (If it is in a foreign language we require it to be translated into English.)

Please fill out the  Foreign Death Questionnaire (PDF) .

The claim form needs to be signed and approved by the Plan Administrator.

SecureLine^® is an interest-bearing account with check-writing privileges. As of November 1, 2015, the interest rate for SecureLine^® accounts is 1.40%. To learn more about the benefits of a SecureLine^® account, call 800-487-1485 and select option 4.

Our Claims Specialist will use the information you supply to check our records. For help with life insurance or long-term care claims, call 800-487-1485 and select option 4.
For help with annuity claims, call 800-454-6265 and select option 3.

• The Claimant's Statement must be completed by the court-appointed Executor of the Estate.
• A certified copy of the Letters Testamentary must be included.
• The tax identification number (TIN) for the estate is required. (We cannot use the insured's Social Security Number.)
• If the estate qualifies, you may submit a small estate affidavit in lieu of the certified copy of the Letters Testamentary. (Check your state guidelines.)
• The Claimants Statement, the Distinctive Payee Arrangement form, and the Certification Trustee Powers form must be completed by the Trustee(s) of the trust.

• The Claimant's Statement and the  Distinctive Payee Arrangement form (PDF) must be completed by the Trustee(s) of the trust.

The following pages of the Trust are required:

• Title page of the Trust
• Page naming the successor trustee(s)
• Signature page
• Any amendments to the Trust
• The tax identification of the Trust. (We cannot use the deceased's Social Security Number.)
• If the Trust is a Testamentary Trust we require a copy of the Probated Will and Letters Testamentary appointing the executor.

Every state has different requirements, which vary depending on the amount of the benefits payable.

• The Claimant's Statement must be completed by the legal guardian/custodian of the minor's Estate.
• A certified copy of the court appointment for the minor's estate is required.
• The minor's personal Social Security Number must be provided.

• The Claimant's Statement must be completed by the Legal Guardian/Conservator of the beneficiary. (Please see instructions under Power of Attorney)
• A certified copy of the court-approved appointment must be submitted if there is a legal guardian/conservator.
• The beneficiary's Social Security Number and date of birth is required, not the personal representative's.
• Copies of all required documents are acceptable for claims 500k or less.

If the beneficiaries name has changed due to marriage, divorce, etc., include a copy of the legal document (marriage certificate, divorce decree, etc.) that documents the name change.

• A  Distinctive Payee Arrangement form (PDF) is required.
• A separate Claimant's Statement must be completed by each child listed on the Distinctive Payee Arrangement Form.

• A copy of the Certified Death Certificate for that beneficiary is required.
• Upon notification that a beneficiary has become deceased, we will review the contract and determine to whom the benefits are payable.

• A copy of the corporate resolution (or its equivalent) must be submitted indicating the representative is authorized to sign on behalf of the corporation or charitable organization.
• The Claimant's Statement must be completed by a named representative in the corporate resolution.
• The named representative must also complete and sign the  Distinctive Payee Arrangement form (PDF) .
• The Tax Identification Number for the corporation or charitable organization is also required. (We cannot use the representative's Social Security Number.)

• A copy of the corporate resolution (or its equivalent) must be submitted indicating the representative is authorized to sign on behalf of the corporation or charitable organization.
• The Claimant's Statement must be completed by a named representative in the corporate resolution.
• The named representative must also complete and sign the  Distinctive Payee Arrangement form (PDF) .
• The Tax Identification Number for the corporation or charitable organization is also required. (We cannot use the representative's Social Security Number.)

Log in to your account and view your information by selecting Billing information under Account details. Or, speak with a Customer Contact Professional by calling 800-487-1485 or email us at CustServSupportTeam@LFG.com.

For additional billing and premium payment information visit our Life Payment Center.

You can change your beneficiary by printing and faxing, emailing or mailing the Beneficiary Change for Life Policy (PDF) form.

If you have questions and want to speak with a Customer Care Professional, please use the contact information on the form. Log in to your account to see your current beneficiary information. For more details, read our beneficiary changes page.

Visit our Life Payment Center to review our available premium payment options including online payment options for our Term products.

Automatic Drafts: You can make premium or loan payments monthly through the Electronic Funds Transfer program by completing an authorization form. You can fax, email or mail it to the contact information listed on the Electronic Funds Transfer Authorization form. (PDF)

Direct: You can make payments through direct billing on a quarterly, semi-annual or annual basis. To remit a payment via mail, use the billing address found on your billing notice. To overnight a payment, send it to the Customer Service address for the appropriate product.

Visit our ownership and assignment page for next steps.

Visit the "Start a claim" tab on the top of this page for details.

Review policy information on our policy support and services page.

800-487-1485
Mon-Fri 8:00 a.m.-6:00 p.m.
Fax: 800-819-1987
Email: CustServSupportTeam@LFG.com