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EMPOWERING AND ENGAGING EMPLOYEES

We are committed to a workplace where differences are celebrated and employees are empowered to be their best. We encourage our people to take purposeful actions to create a brighter future for themselves, for our customers and for our communities.


Empowering Employees

We value a diverse, inclusive workforce and provide benefits and programs to empower our employees to take charge of their health, financial future and career, and to maintain a healthy work-life balance.

Employee health and well-being

We invest in our employees’ futures through a broad range of health and well-being programs as well as wealth accumulation and protection plans. These benefits and programs are designed to give our employees the opportunity to lead healthy, purpose-filled lives.

Our employees receive a personalized Your Total Rewards statement that provides a comprehensive look at their direct and indirect compensation—the total investment that we make in them as employees. Highlighted below are some of the many programs we offer to our employees.


Physical well-being

We offer comprehensive health and wellness benefits, including a medical plan with domestic partner eligibility, plus optional dental and vision, Health Savings Account (HSA) and healthcare flexible spending accounts.

Our health and welfare benefit plans cover in-network preventive care, and our wellness program provides access to personal health coaches, on-site health screenings and flu shots, discounts on Weight Watchers memberships and reimbursements for gym memberships.

We introduced a PreventT2 diabetes prevention program in our Greensboro, North Carolina, office in 2015 and expanded it to our Fort Wayne, Indiana, office in 2016. We are working to expand this program and, in 2018, the program also will be offered at our corporate headquarters in Radnor, Pennsylvania.

We aim to be fit-friendly in all our locations and encourage all employees to participate in the many wellness programs we offer.


Social well-being

Social well-being contributes significantly to employee success and satisfaction. Through our Employee Assistance program, we offer a range of support options to help our people handle everyday issues and crisis situations. These range from stress management and marital and couples counseling to family and parenting issues and referrals for dependent care and elder care services.

Eligible employees can also take advantage of paid parental leave and adoption assistance programs for these exciting life events.


Social well-being

Social well-being contributes significantly to employee success and satisfaction. Through our Employee Assistance program, we offer a range of support options to help our people handle everyday issues and crisis situations. These range from stress management and marital and couples counseling to family and parenting issues and referrals for dependent care and elder care services.

Eligible employees can also take advantage of paid parental leave and adoption assistance programs for these exciting life events.


Financial well-being

We’ve designed programs to help employees to take charge of their financial future. Employees can plan and save to enjoy financial flexibility in meeting their retirement goals and preparing for the unexpected. Dedicated Lincoln Retirement Consultants are available for one-on-one consultations to help evaluate their retirement readiness.


Eligible employees can protect their income with: Company-provided life insurance, Short- and long-term disability plans and Savings account programs; including a 401(k) plan with a company match and other convenient features

Fostering development and growth

We love what we do at Lincoln Financial Group. Employees know that our work is meaningful and inspires our clients to take charge of their lives. Alongside dedicated and talented colleagues, they are building fulfilling careers and stronger communities. They are supported by a company that values their unique perspectives, insights and contributions, and invests in programs that energize them to accomplish more.

Launching a career with Lincoln Financial

Lincoln Finanical offers rewarding programs to help students and recent graduates launch their careers:

  • Summer internships for qualified college students
  • Two-year rotational Lincoln Preparation Program to accelerate candidates' professional development and prepare them for advancement
  • Two-year Actuarial Development Program to prepare employees for a Fellowship in the Society of Actuaries
  • Sales Representative Development Program to prepare employees for a career in sales
  • Learn more about career opportunities at Lincoln Financial Group. >

    Developing talent

    Our vision is to be a destination employer by fostering a premier learning culture—one that enhances leadership effectiveness, accelerates employee development and helps drive business performance.

    Our training and development efforts focus on:

  • Building managerial capability and enhancing leadership effectiveness across the organization
  • Optimizing curriculum to accelerate talent readiness through targeted development solutions
  • Developing a premier learning culture that fosters continuous learning and provides skills for emerging workforce needs


  • Lincoln Financial Group employees working together on a laptop


    Career development is a collaborative process between Lincoln Financial employees and their managers, backed by a wealth of resources to help them reach their potential. Our employees have access to a range of learning and development opportunities through our Leadership Excellence and Development program, which includes instructor-led courses, e-learning, tuition assistance and more, including those developed in partnership with leading institutions such as Wharton Executive Education and Harvard Business Publishing. Our Career Framework provides employees with tools and resources to help them discover, assess, plan and invest in their careers.

    Equipping a new generation

    We help prepare young people for careers in rewarding professions including information technology and actuarial science, through hands-on activities and one-on-one interaction with experienced professionals. These programs don’t just benefit students — they also engage and enrich our employees.

    For instance, every fall, over the course of 24 hours, high school and college students from across North Carolina and surrounding areas get the chance to put their coding and programming skills to the test in CodeLinc, a hackathon-style competition to solve a technology-related challenge for a Greensboro nonprofit organization. In 2017, participants were challenged to deliver a technology solution to help alleviate hunger in Guilford County, North Carolina.

    During the all-night development session, Lincoln Financial employees coached student teams by providing advice, technical assistance and encouragement. Along the way, our employees helped introduce a new generation of talent to potential careers in IT and to Lincoln Financial as an employer of choice.


    ACCELERATING DIVERSITY IN THE ACTUARIAL PROFESSION

    Lincoln Financial supports the International Association of Black Actuaries by introducing young people to careers in actuarial services and promoting diversity in the profession. In 2017, our Omaha, Hartford, Greensboro and Fort Wayne offices hosted the fourth annual Actuarial Case Competition for high school students and provided a summer internship for one student from each participating school.

    Learn more about the ways Lincoln Finanical empowers our employees. >

    NEARLY 100,000 HOURS OF IN-HOUSE COMPLIANCE, CYBERSECURITY, LEADERSHIP, SKILLS-BASED AND MANAGEMENT TRAINING WERE PROVIDED TO EMPLOYEES IN 2017.

    Four Lincoln Financial Group employee selfies

    Diversity and inclusion

    Our commitment to diversity and inclusion is critical to our ultimate success. It creates a vibrant work culture that upends conventional thinking, drives innovation, and helps our employees, customers and community members achieve their potential.



    Reaffirming our commitment

    CEO Dennis R. Glass was among 175 chief executives to sign the CEO Action for Diversity and Inclusion™, the largest CEO-driven business commitment to diversity and inclusion. The CEO Action for Diversity & Inclusion™ is led by a steering committee of CEOs and leaders from Accenture, BCG, Deloitte US, The Executive Leadership Council, EY, General Atlantic, KPMG, New York Life, P&G and PwC. The coalition represents more than 50 industries, in all 50 states, and millions of employees globally, including more than 9,500 at Lincoln Financial. This CEO-driven business commitment aims to advance diversity and inclusion within the workplace and outlines specific actions necessary to create a trusting environment where all ideas are welcomed and employees feel comfortable to discuss difficult and sometimes challenging issues.

    To learn more about the pledge, visit CEOAction.com. >

    Leadership accountability

    Leadership involvement and accountability differentiate our efforts and drive tangible results. Through the Lincoln Financial Diversity Council, our executive and senior leaders ensure that diversity and inclusion remain business priorities, are aligned to their divisional goals and are applied throughout our business units. Lincoln National Corporation’s Board of Directors (the “Board”) provides executive reviews of stated priorities, progress and strategic plans for diversity and inclusion for the enterprise.

    FORT WAYNE COMMITMENT AND INCLUSIVITY PLEDGE

    Lincoln Financial also joined more than 40 community leaders, organizations and businesses members in signing the Fort Wayne Commitment and Inclusivity Pledge, dedicated to attracting, developing and retaining emerging leaders in Northeast Indiana.

    Read more about the pledge. >

    Lincoln joins 40 community leaders in signing the Fort Wayne Commitment and Inclusivity Pledge

    Employee-driven diversity

    We offer our employees many ways to get involved, use their professional skills and put their creativity to use as they work together to celebrate and advance diversity throughout our organization.

    Business unit diversity teams

    Teams of employees execute on the priorities stated in their respective business unit’s diversity and inclusion plan. For example, the financial planning professionals of the Lincoln Financial Network (LFN) support the unique needs of female financial advisors and clients through the WISE (Women Inspiring, Supporting, and Educating) Group. The positive impact of WISE is evident as 11 independent registered representatives from LFN were recognized as part of Women in Insurance & Financial Services’ “Circle of Excellence” at its 2017 National Conference. All LFN advisors who qualified for this honor are members of the WISE Group.

    Diverse professional organizations

    Employees engage with external organizations that align with our industry and talent needs to help us define, pursue and execute recruitment and business opportunities. Lincoln Financial partners with a wide range of organizations, including Prospanica, the National Black MBA Association, the International Association of Black Actuaries and the National Association of Black Accountants.

    Multicultural awareness committees

    Committees of employees in each of our locations take the lead to plan, communicate and educate our population to celebrate cultural awareness.

    Constituency leadership groups

    In many of our locations, employees come together to offer professional development and volunteer opportunities across diverse groups.

    Business resource groups

    Employees contribute to our workplace, marketplace and community by lending their perspective to delivering culturally-relevant recommendations for outreach to the constituencies they represent. Lincoln Financial added a seventh business resource group in 2017 focused on veterans. We believe that veterans bring skillsets and qualities that add significant value to our organization. The experiences veterans obtain through service supplement and enrich the diversity of thought throughout our enterprise. All employees are welcome to join this and any of our other six groups that support our efforts among women, people with disabilities and African-Americans, as well as the Latino, Asian and LGBT communities.


    Lincoln employees walking in front of the Lincoln office in Radnor, PA
    Lincoln employees volunteering

    Welcoming diverse suppliers

    Lincoln Financial is committed to diversity in our supply chain. We believe that a diverse and inclusive supply base enhances our brand and reputation, supports our long-standing commitment to the communities where we live and work and expands the breadth of our sourcing options.

    We collaborate with professional organizations to help identify diverse suppliers to participate in bids to compete for our business. In 2017, representatives from our Procurement and Diversity and Inclusion organizations attended the National Minority Supplier Development Council’s Conference and Business Opportunity Exchange, the nation’s premier forum on minority supplier development.

    This networking opportunity enhanced our ongoing efforts to proactively source products and services from businesses that reflect the demographics of our markets and contributes to the sustainability of communities, customers and our company.

    Learn how Lincoln Finanical is expanding our supplier diversity. >



    Lincoln financial recognized as a “best place to work”

    We’re proud to be recognized for providing employees with the best possible work experience—one that is engaging, respectful, inclusive and rewarding.


    Lincoln employees having a meeting

    A great place to work

    Lincoln Financial was named one of “America’s Best Employers for 2018” by Forbes in the Banking and Financial Services sector. The list spotlights the top U.S. companies across 25 industries. This recognition highlights Lincoln Financial’s authentic, empowering and optimistic culture and our commitment to investing in employees’ long-term growth.


    Promoting human rights

    Our commitment to human rights earned Lincoln Financial a perfect 100 percent score on the Human Rights Campaign’s Corporate Equality Index, an annual scorecard on LGBT workplace equality. This marks the sixth consecutive year in which Lincoln was recognized and the second consecutive year of achieving a perfect score. This award recognizes the many LGBT-related practices and policies at Lincoln Financial, including: our Non-Discrimination/Equal Employment Opportunity Policy, insurance products and financial service offerings tailored for the LGBT community, spousal and partner benefits, transgender-inclusive benefits and our organizational LGBT competency.

    Welcoming people with disabilities

    For the second consecutive year, we achieved a perfect score of 100 percent and the honor of “Best Places to Work” on the 2017 Disability Equality Index (DEI) for our commitment to creating a welcoming, inclusive work environment for people with disabilities. This award recognizes Lincoln Financial’s practices that promote equal opportunity employment, embrace diversity and encourage people with disabilities to be themselves, and acknowledges our comprehensive policies to assist people with disabilities.



    Disability Equality Index - 2017 Best places to work logo, Forbes - 2017 America's best large employers logo and Human Rights Campaign’s Corporate Equality Index - 100% score - Best places to work for LGBT equality
    Disability Equality Index - 2017 Best places to work logo, Forbes - 2017 America's best large employers logo and Human Rights Campaign’s Corporate Equality Index - 100% score - Best places to work for LGBT equality



    Engaging employees

    Engaged employees give their best every day and are critical to Lincoln Financial’s business success. In 2016, we repeated our biennial employee engagement survey, giving our people the opportunity to share their views on what it’s like to work at Lincoln Financial.

    Our overall engagement index exceeded the survey company’s industry benchmark. The survey revealed an exceptional level of pride in the service we provide to customers, in our philanthropic and community efforts, and in the value that Lincoln Financial places on diversity and inclusion.

    Working together, we continue to make Lincoln Financial a place where our employees are proud and excited to work and grow professionally, while making a difference in the lives of our clients.

    Employees share their skills

    Our employees apply a wide range of professional skills and expertise to address community needs. Lincoln Financial attorneys, actuaries, IT specialists, human resources professionals, financial advisors and many others often provide support to nonprofit organizations and work directly with the people served by the groups we fund. By volunteering their skills in law, predictive analysis, computer coding, career development, financial management and additional areas, our employees take a proactive approach to bettering their communities.

    Navigating legal complexities

    Many of Lincoln Financial’s attorneys volunteer their legal expertise to help both community organizations and their clients navigate complex situations.

    Since 2011, a member of our legal team has led important initiatives on a pro bono basis for the nonprofit law firm Indiana Legal Services, the largest provider of free civil legal assistance to eligible low-income people in Indiana. Working through Legal Aid of North Carolina, our Greensboro litigation team creates estate planning documents including wills, powers of attorney, advanced directives and health care powers of attorney—critical documents that can ease decision-making and better prepare people to deal with difficult issues. In 2017, the Homeless Advocacy Project (HAP) in Philadelphia recognized Nancy Smith, Vice President, Legal, for her contributions to HAP’s pro bono legal clinics and for serving on its board of directors since 2011.

    An active member of the nonprofit Philadelphia Corporation for Aging’s Task Force, Senior Vice President and Chief Counsel Carrie Chelko has worked for regulatory change designed to enhance the protection of senior investors and received the 2017 Women of Distinction Award from the Philadelphia Business Journal for her ability to generate positive change.


    Lincoln Financial Group fifteen selfies row

    Lending Financial expertise

    Other Lincoln Financial professionals share their managerial and financial acumen in ways that help organizations make better informed decisions and save money.

    In Hartford, a vice president of product development serves as a board member of Billings Forge Community Works, which provides job training, food access programs and sustainable social enterprises to help people positively change their lives, and the Connecticut Insurance & Financial Services group, a business association that advances the insurance and financial service industry as a critical employer and economic driver in Connecticut.

    Through his position on a local Finance Committee and as a member of the Mansfield Board of Selectmen in Massachusetts, a Lincoln Financial AVP of actuarial management saved his local government and taxpayers $2 million in health insurance costs. He also serves on industry and policy committees that help educate the public on insurance and financial needs. In North Carolina, a vice president of in-force management has served as board treasurer for the organization that founded Hope Academy, which prepares socio-economically disadvantaged students for greater success in high school.

    Providing IT assistance

    Dress for Success works through more than 150 cities in 30 countries, as it empowers women to achieve economic independence through support, professional attire and development tools. However, its websites were only available in English. Three Lincoln IT members from the Radnor office partnered with Dress for Success employees to implement multilingual support for more than 100 languages, using Google translation services for a nominal upfront and ongoing cost. Each Dress for Success location can now specify which language(s) to support in its website as well as refine the automatic translation results as needed.

    Several IT professionals have also hosted annual hackathon events to help students sharpen their coding and computer programming skills.



    Lincoln IT working with novice code developers

    Lincoln IT hosting the annual hackathon event

    Giving back to our communities

    Through tireless volunteer efforts and generous charitable donations, our employees have shown a knack for lending a helping hand to the people who need it most.

    Building community in Omaha

    For more than six years, Omaha office employees have been sawing, hammering, and painting to build homes for Habitat for Humanity of Omaha. Each June, as many as 100 Lincoln Financial employees don their hard hats and tool belts as they labor side-by-side with future homeowners to construct new homes. Over the years, our employees have helped to gradually transform an entire community—one home and one family at a time. Part of Habitat Omaha’s multi-year neighborhood revitalization plan is to construct houses for nearly 50 families within a 10-block area in North Omaha. No skills are required—just a willingness to help others. Our support is two-fold—the Lincoln Financial Foundation has provided grant funding to Habitat Omaha’s Home Builders Blitz since 2013, in addition to earlier grants.


    Lincoln Financial Group employees raising a wall, building a house with Habitat for Humanity

    Habitat for Humanity of Omaha, Omaha, Nebraska


    "It is fulfilling to come out, get involved in our community, and see what we can do for others when we all work together."

    - JOSEPH ASHLEY

    Serving food and friendship in Concord

    When homeless and low-income people arrive at the Friendly Kitchen in Concord, New Hampshire, they are nourished with more than a warm, home-cooked meal prepared by volunteers. They often see a familiar face, as Lincoln Financial employees have planned, prepared and served meals to nearly 100 people for one evening per month for more than five years. The hands-on help began shortly after the Lincoln Financial Foundation contributed $100,000 in 2011 to build a new facility after the previous one was destroyed by fire. Since this one-time grant, Concord employees have supported the volunteer-driven food kitchen in a direct, personal way each month.

    “The meals we serve at the Friendly Kitchen nourish the body, as well as the mind and soul. I can’t imagine going to bed hungry, and our work helps some people bridge to their next paycheck.”

    - HELGA BOUCHARD



    Lincoln employees serving food at the Friendly Kitchen in Concord, New Hampshire

    Friendly Kitchen, Concord, New Hampshire




    Employees in action

    Help for hurricane victims

    When Hurricanes Harvey, Irma and Maria dealt consecutive blows to southern states and Puerto Rico, our employees responded with overwhelming generosity. Employees provided nearly $150,000 in much-needed cash donations, which were matched dollar for dollar by the Lincoln Financial Foundation. In addition, Lincoln Financial contributed $25,000 to the American Red Cross disaster relief efforts for each hurricane.

    An area devestated by Hurricane Irma, Florida

    Hurricane Irma, Florida

    A pile of debris caused by Hurricane Harvey, Texas

    Hurricane Harvey, Texas


    During the devastation wrought by Hurricane Harvey, our employees sprang into action, assisting coworkers, neighbors and complete strangers. For example, military veteran Jonathan Bradshaw, a Leadership Preparation Program participant in the Fort Wayne office, teamed up with other veterans and traveled to Houston, his former hometown, to help people save their homes. By removing floors, stripping sheet rock and spraying a mold-killing compound, Bradshaw and his comrades saved 14 of 15 homes they worked on from being condemned. In Houston, Lincoln Financial Distributors sales representative David Bond left his home filled with waist-high water, but chose to stay in the area to help others. Bond hopped on a boat with others and went house to house in some of the hardest-hit areas to pull people from their water-filled homes to safety. Their initiative and concern for others show the best of what it means to Be Lincoln.

    Homes and vehicles partially under water - caused by Hurricane Maria, Puerto Rico

    Hurricane Maria, Puerto Rico


    Giving back through United Way

    Since our founding, Lincoln Financial has promoted the spirit and value of giving back. This is particularly evident in our employees’ financial and volunteer support for United Way. In 2017, our employees nationwide donated more than $1 million to United Way and its partner agencies, the fifth consecutive year that employee giving has surpassed the $1 million mark. During the annual United Way Days of Caring event, hundreds of employees across the company volunteer their time at local nonprofit agencies.

    Lincoln help repaint a shed in their community

    United Way Days of Caring, Concord, New Hampshire

    Lincoln employees working with children on a basketball court

    United Way Days of Caring, Greensboro, North Carolina


    For example, employees from our Concord office received a personal “thank you” from New Hampshire Governor Chris Sununu for their strong support of United Way. Not only did Lincoln Financial employees roll up their sleeves to do landscaping, gardening, painting, cleaning and other tasks at 14 different agencies supported by the Granite United Way, they also gave generously. Our Concord office employees achieved the highest United Way campaign participation rate in the company.

    Lincoln employees unpacking food and home supplies at United Way Days of Caring, in Fort Wayne, Indiana

    United Way Days of Caring, Fort Wayne, Indiana





    Workplace culture

    Human rights and labor practices

    Lincoln Financial’s commitment to upholding human rights is embedded in our company culture. Our policies, practices and community programs reflect our belief that all people should be treated with respect and dignity. We look to exemplify this belief throughout all our relationships—every employee interaction, partner relationship and customer engagement.

    We constantly work to provide a safe, inclusive and respectful workplace for our employees. Each of our employees is respected, valued, accepted and rewarded according to his or her contribution to the attainment of Lincoln Financial’s goals and objectives.

    We conduct business in a manner consistent with the principles expressed in the Universal Declaration of Human Rights. Our respect for these principles is demonstrated by our ongoing support for diversity and inclusion in our workforce, as reflected in our Code of Conduct and the practices described in this corporate social responsibility report. They are also reflected in our efforts to improve the lives and well-being of the individuals in the communities where we live and work in the areas of education and human services.*

    View our Code of Conduct. >

    Providing equal opportunity

    We are firmly committed to Equal Employment Opportunity and advancement for racial and ethnic minorities, women, individuals with disabilities, veterans and any other group protected by federal, state or local law. We also work to accommodate qualified individuals with disabilities to enable them to perform the essential functions of their jobs.

    We prohibit all forms of discrimination and harassment, and are fully committed to diversity in the workplace. Our requirements and expectations regarding fair employment are clearly outlined in our Code of Conduct and are included in our training for all employees. We believe that diversity and inclusion strengthens our organizational culture, helps us to attract the best and brightest talent, and creates a rewarding, vibrant work experience for all.

    Lincoln Financial is also committed to diversity in our supplier base. We collaborate with minority supplier networks to help us identify potential suppliers from various minority- and women-owned businesses.

    Work-life balance

    Taking time away from work is important for employees to maintain health and well-being. Sometimes a different work schedule may make it easier for an employee to meet their family and personal needs in addition to their work responsibilities. To help employees manage these sometimes-competing demands, we offer a Flexible Work Arrangement Policy.


    Lincoln Financial Group eleven selfies row


    * Lincoln Financial is also committed to complying with all labor laws in all the jurisdictions in which we operate. These laws include, but are not limited to, Title VII of the Civil Rights Act of 1964, the Family and Medical Leave Act, the Americans with Disabilities Act, the Fair Labor Standards Act and the National Labor Relations Act.